Support
Tell us what is stuck
No account needed. You get a ticket number and a link that opens that one conversation.
A new ticket
Fill in the form below.
An earlier ticket
Open the link we emailed when the ticket was made and the whole thread is there.
I have lost the linkBefore you write
The ones we are asked most
If your answer is here it saves you the wait.
It says my licence key is not right
Nearly always because part of the key did not come across. Copy the whole thing out of the email — beginning to end, line breaks and all — and paste that. Also check the Machine ID on this computer is the one written in the licence.
I changed computer and the licence stopped working
That is expected — a licence names one computer. Open a ticket with the new Machine ID and we will send a fresh key. There is no charge for this.
The assistant’s phone will not join the desk
Two things. First, are the phone and the computer on the same wifi — switch mobile data off and try again. Second, the code is short-lived: make a new one and use it straight away.
Money left my account but no licence came
Reload the order page after a minute — most of the time it arrives in that gap. If it does not, open a ticket with the transaction number and we will match it against the gateway and issue the licence by hand.
How quickly will you answer?
Usually within one working day, and sooner when a chamber is stopped — say so in the subject.
The full documentation is here. Security problems go to [email protected].