What happens when the fourteen days are up?
Writing stops: no new visit, prescription or fee. The software still opens: everything you entered can be read, an old prescription reprinted, and the whole practice backed up to a pen drive. Your records stay on your computer and we hold nothing hostage. A licence key starts it again exactly where you left off.
Does it stop working when the updates run out?
No. The version you have keeps working for good. The licence is verified on your own machine and needs no permission from us. What stops is new versions arriving. You can start updates again later for a small amount if you want to.
Do new medicines come with the updates?
The drug register arrives separately from software updates, so newly registered DGDA medicines keep reaching you even after the update period ends. That is deliberate: nobody should be prescribing from a stale register.
Can I run it on a second computer?
As many as the package says: one on Solo, two on Chamber, four on Clinic. If you replace a computer you move the licence across, and that costs nothing.
Is there a charge for the assistant’s phone?
No. On Chamber and Clinic you can pair as many phones as you like, set what each may do, and revoke any of them whenever you want.
Do the AI features cost extra?
With credits, and some come in the box (500 with Solo, 1,000 with Chamber, 1,500 with Clinic), so there is nothing to buy on the first day. Buy more when they run out. On the Clinic package you can put in your own Anthropic API key instead and the bill is yours directly. Every AI button shows what it is likely to cost before you press it.
Is there a refund?
You can use the whole thing free for fourteen days before buying, so there should be no surprises afterwards. Even so, if within fourteen days of buying you decide it is not for you, write to us and we refund it.
