How the Licence Works

The Machine ID, entering your key, changing computers, and what happens with no internet.

A licence is a signed file, bound to your computer and verified offline. So you are never stopped in the middle of a chamber by “could not verify your licence”.

Where to Find the Machine ID

Open Nirnoy Rx.
Go to the Doctor & chambers tab.
In the licence box there is something like A1B2-C3D4-E5F6-7890: that is the Machine ID.

Your Name and BM&DC Number

Your name and number are checked against the BM&DC register when you buy a licence, so write them exactly as registered and tick that you have checked them. Once verified, they cannot be changed in your profile. You can fix a dot, a space or a capital yourself. For a real mistake, press Ask for a correction in Doctor & chambers: once Nirnoy Rx has checked it against the register, it changes by itself.

Entering Your Licence Key

Copy the whole key from the email, beginning to end, line breaks and all.
Paste it into the licence box under Doctor & chambers and save.
If there is a connection at that moment, the full drug register opens too.

If it says the licence is not right, nearly always part of the key did not come across. Copy the whole thing again.

Changing Computers

A licence names one computer, so it will not work on a new one, and that is expected. Open a ticket with the new Machine ID: the licence is moved to the new computer and its key sent, at no charge: the same licence, package and update date. The old computer, the next time it connects to the internet, opens for reading only: records can be read, reprinted and backed up, and nothing new is written. You may run it on as many computers at once as your package says.

When the Update Year Ends

Every package comes with one year of updates. When that year runs out the software keeps working. Only new versions stop arriving. A line appears across the top of the screen a month before, and again afterwards with the date it ended.

You can take another year of updates for 40% of the package price. It is not a new licence; it is the same one with the date moved forward: same id, same name, same computer. Renew early and you keep the months you had left; renew late and the clock starts today rather than in the past.

Press Keep them coming on the line in the app, or go to nirnoyrx.com/buy and choose Keeping the updates coming.
Copy the whole licence key from the licence box under Doctor & chambers and paste it into the form.
As soon as the payment lands, the key with its new date arrives by email; paste it in and save.

There is no second BM&DC check: that was done when the licence was first sold.

The Occasional Check

When there is a connection the software checks in with us about once a week, to see whether new medicines have arrived, and to say the licence is well. If more than three months pass with no contact, new medicines, online serials and the AI pause. Writing prescriptions never stops, and one moment on the internet puts everything back.

The whole of what goes in that check-in: the licence key, the machine id, the software version, the drug register version, a count of AI actions used, the public key prescriptions are signed with, and, if online visits are in use, four numbers a day: how many calls were made, how many reached talking, how many never connected, and how many were voice only.

No patient name, no serial, no prescription, no who called whom, no time of day: none of it, and none of it ever has. The call counts exist for one reason: without knowing how many calls actually connect through Bangladeshi mobile networks, we cannot tell whether an extra relay server is needed.

If this page did not get you there, write to support. Tell us where it stopped making sense and we will fix the page too.