Follow-Ups and Reminders

Who you asked back and when, reminding them the evening before, and who actually came.

Put a date in Next visit at the foot of a prescription and that patient joins the follow-up list. The desk screen shows everybody expected back tomorrow.

Reminding Them

There are two roads, and both wait for you to press something; no message goes by itself.

From the assistant’s phone. In the desk app’s follow-up tab there is a button beside each name; it opens the phone’s messaging app with the words filled in. It costs nothing.
Through the gateway. The whole list at once from the computer; how many and for how much is written on the button before you press it.

Somebody who has already come back is not chased, and nobody is messaged twice about the same follow-up.

Who Came Back

Above the list it says how many were asked back last month and how many came, and whether the reminded came back more often than the rest. That is your own evidence for whether the money is doing anything.

The Ones Who Were Never Given a Date

Under the follow-ups are two more lists, worked out from the file itself:

Medicine running out: the last prescription’s longest course ends today or in the next two days, and they have not been back.
Overdue for a check-up: diabetes, blood pressure, kidney, heart, thyroid, asthma or COPD, or epilepsy on file, and not seen for three months.

They are sent the way follow-ups are: the words and the cost are on the button before you press it. If the assistant has rung them instead, press Mark as told and no message goes.

A green line above the list says how many came back in the last 30 days after a reminder, and what their fees came to: “Reminders brought back 4 · ৳3,200 in 30 days”.

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