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The hospital and clinic · Safety and quality

Quality, alerts and management

Incident reports, critical results, licence expiry, patients’ feedback, the duty roster and the owner’s dashboard.


  • Incidents: anybody reports, anonymously if they wish; the quality team closes each with what was found and what will change.
  • Critical results: the doctor gets them on the phone with an alarm, and acknowledges them.
  • Licences: trade, DGHS, fire, doctors’ and nurses’ registrations — reminded before they expire.
  • Duty roster and My patients — each doctor’s own patients, and what changed since their last round.
  • Owner’s dashboard: beds, takings, dues and what needs attention.

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